Prepaid Support FAQs

Question: What does prepaid support cover?

Answer: Prepaid support comes in two categories.  

Question: How do I purchase prepaid support?

Answer: You can purchase prepaid support online via our website

Question: Can I pay for Prepaid Support via bank transfer?

Answer: Prepaid support is paid online via Credit Card only.

Question: How do I know how much Prepaid Support will be used for a certain issues we have?

Answer: Prepaid support hours is not quoted on before a support request is answered/completed/solved.  The main purpose of prepaid support is to help you immediately without the obstacles of quoting and agreeing to timeframes/costs first.  Prepaid Support is not suited for support requests that will need more than 2 hours although some request timeframes are unknown before hand due to the nature of the request.  We will try our best to let you know in advance.

Question: How do I know how much Prepaid Support has been used on a support request and how much prepaid support is remaining?

Answer: When you first purchase prepaid support we provide you a link a your Prepaid Support Logbook which includes the amount of hours purchased and the amount of hours remaining.  Each time we complete a support request we update this logbook.  It is your responsibility to check your remaining hours before making support requests.

Question: What happens if I run our of prepaid support hours and need urgent support?

Answer: We recommend you purchase more support hours if you are running low on prepaid support.  Prepaid support can be purchased instantly and added to your account.